Our client is one of the banks in the market. They are looking for a Head of Retail Banking to lead their retail division who will be based in Nairobi, Kenya.
H/she will be responsible for providing strategic leadership for the Retail Banking Team, by developing the overall strategy for the unit and implementing the business plans based on agreed strategy and marketing plan to achieve asset, liability and commission targets.
Key Duties and Responsibilities:
• Initiate and lead the formulation and implementation of the bank’s Business Development strategy with flawless execution.
• Drive retail team in achieving a superior level of profitability and return to shareholder.
• Responsible for asset and liability management (both in terms of volume and quality) for the bank by driving deposit mobilisation and retail lending.
• Manage overall performance of the business revenue, profitability and growth of the various product lines.
• Develop strategies for penetrating the various niche markets in the country while performing environmental scanning analysis to identify and penetrate virgin business segments, markets and sectors.
• Spearhead new product development and innovation.
• Ensure efficient relationship management activities are continuously carried out to secure and increase share of customer’s businesses in the country.
• Manage and give direction to all sub units while managing the key performance areas of subordinates to ensure they continuously meet their targets.
• Ensure business directives and initiatives from management are well disseminated across the branch network.
• Ensures structures, systems and resources required to effectively service old and win new customers are in place and continuously reviewed using service level agreement (s).
• Oversee the implementation, execution of various Business Development plans and strategies in line with the goals set out by the Board.
• Managing, coaching and developing a high-performance team to meet set deliverables.
• Lead budget preparation for Retail Banking, annual marketing plans and strategies to achieve targeted growth objectives.
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service.
• Research and build competition intelligence within the market.
• Motivate and inspire the team by providing information and tools needed to carry out their jobs and meet customer expectations and developing a high-performance team to meet set deliverables.
Qualifications, Skills and experience required:
• Minimum of a bachelor’s degree in accounting, Banking & Finance or related discipline (with an MBA, MSC or its equivalent)
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing Experience
• At least 10 years’ experience in Business Development 5 of which should have been in a Senior position.
• Must have experience in Sales, Retail and Commercial Banking.
• An individual with strong leadership qualities, and the ability to manage change and experience in leading large teams.
• A consummate professional with demonstrated ability to develop and execute strategies for sustainable, continuous improvement in performance, market share and profitability
• Highly innovative, performance and results driven individual coupled with good business acumen.
• An energetic seasoned marketer with a proven track record in Business Development strategies and implementation
• Superior Relationship Management skills with excellent communication and interpersonal skills
Remuneration/Benefits:
An attractive salary is on offer dependent on skills, qualifications and experience.
To apply, please send your updated CV in word format to info@epafrica.co.ke. Please note only short listed candidates will be contacted