Our client is one of the banks in the market. They are looking for a Relationship Manager Corporate Banking to be based in Mombasa.
The Relationship Manager will be responsible for fostering positive customer relationships and driving revenue growth by marketing the bank’s products and services to identified retail customers.
H/She will ensure seamless and timely service to customers through interface with other areas of the Bank including Risk, Wholesale, Treasury and Operations.
Key Duties and Responsibilities:
- Play a key role in client acquisition and management of existing client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth.
- Primarily responsible for the management of their portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
- Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world-class customer service.
- Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Marketing Team.
- Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
- Effectively and proactively manage the cost of funds by mobilizing deposits from clients as well as developing and implementing initiatives that bring down the cost of doing business within the department.
- Conduct market research and competitor analysis within the industry and strategize on plans that will give the bank leverage and a competitive edge in the market.
- Monitor and control business office income and expenditure to ensure profitability.
- Recommend the creation of viable and profitable risk assets to increase business office profitability.
- Maximize account profitability and increased wallet share by cross-selling other products and services to the bank’s customers.
- Drive collections in customer’s account which will be used for FX and other businesses.
- Ensure proper documentation throughout the credit application and ailment process.
- Prepare weekly and monthly statistics/performance reports for management use.
- Reconcile all transactions on customer’s accounts where and when necessary.
- Assist with the processing of customer’s letters of credit and invisible transactions.
- Initiate and carry out recovery action on non-performing credits facilities.
- Maintain comprehensive database of the customer’s operational records including the existing and prospective customer data
Qualifications, Experience and Competencies
- Minimum of Bachelor’s Degree and/or Professional Qualification in Banking related disciplines
- At least 3 years of experience in a similar role with a professional qualification in Customer Relationship Management and Sales & Marketing.
- Must have experience in Sales, Personal/Business/or Retail Banking.
- Experience in Bank operations covering Cash Management, Clearing, Accounts, Credit Analysis and Administration.
- A thorough knowledge of Corporate Banking products and services, and extensive Banking Industry knowledge with a good understanding of risk, credit policies and procedures.
- Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures.
- Dynamic, analytical and self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all time
- Superior Relationship Management skills with excellent communication and interpersonal skills.
- A passion for performance, team play and achievement in a competitive and dynamic environment.
- Strong commercial awareness with a focus on understanding market trends, competitor activities, and business opportunities to drive strategic decisions. Demonstrates a customer-centric approach, prioritizing customer needs and satisfaction to foster loyalty and long-term relationships.
Remuneration/Benefits:
A competitive salary is on offer, based on skills, qualifications and experience.
To apply, please send your updated CV in word format to info@epafrica.co.ke. Please note that only short-listed candidates will be contacted.